m9aisa Privacy Policy
This policy fully explains how m9aisa protects your personal information.
Policy Introduction
m9aisa is committed to keeping the personal information of Myanmar players secure and protected. This Privacy Policy ("Policy") explains how your personal information is collected, used, and protected when you use m9aisa's website https://m9aisa.mom and its related services ("Services"). By accessing and using this website, you are considered to have read and accepted the terms of this Policy.
This Policy applies only to players aged 21+ using m9aisa's services. If you have any questions about your personal information, please contact us at the address provided in the last section of this Policy.
Information We Collect
m9aisa collects the following information as needed to provide services and ensure the security of player accounts.
1.1 Information You Provide Directly
This includes information you provide yourself when opening an account, making a deposit or withdrawal, or performing any other action.
- Full name and national ID number (for identity verification)
- Contact details — email address, phone number
- Date of birth (to verify you are 21+)
- Payment details — KBZPay, Wave Money, AYA Pay, and bank transfer details
- Personal profile (filled in by you)
1.2 Information Collected Automatically
This includes data that is automatically recorded by our servers and analytics tools when you access the website.
- IP address and network data
- Browser type and version
- Pages visited, time spent and click records
- Device type and operating system
- Cookies and similar tracking technologies
1.3 Gaming Records
Gaming history, deposit and withdrawal records, bonus claim details and software response data generated during use of the service are stored for security purposes.
How We Use Your Data
m9aisa uses the personal data it collects only for the purposes listed below. We will not use your personal data for anything outside these purposes without your consent.
2.1 Providing and Maintaining the Service
- Processing account creation and registration
- Handling deposits and withdrawals
- Keeping the gaming environment running smoothly
- Resolving technical issues
2.2 Security and Protection
- Detecting and preventing fraud, money laundering and unauthorised access
- Verifying that players are 21+
- Supporting responsible gaming for each individual player
- Ensuring the security of player accounts and funds
2.3 Communication and Customer Service
- Responding to player enquiries via 24/7 Live Chat
- Sending important account and payment notifications
- Sending promotional notifications we think you may be interested in (can be opted out)
2.4 Service Improvement
- Analysing how players use the website to improve the experience
- Fixing bugs and errors
- Adjusting website content and design to meet player needs
Sharing Your Data with Third Parties
m9aisa does not sell, rent or trade players' personal data to any third-party companies or individuals. However, it may be shared in a limited way only in the following circumstances.
3.1 Service Providers
Our service providers — payment gateways (KBZPay, Wave Money, AYA Pay), server hosting companies, data analytics companies — will receive only the data needed to carry out their respective services, and are bound by data protection agreements consistent with this policy.
3.2 Legal Requirements
When there is a court order, legal obligation or lawful request from an authority, we may be required to respond in accordance with the law. In such cases, customer personal data may be transferred.
3.3 Business Changes
In the event of a merger, sale or transfer of assets involving m9aisa, players' personal data may be transferred. If this occurs, we will notify players in advance and take steps to ensure their data continues to be protected.
Cookies and Tracking Technologies
The m9aisa website uses Cookies and similar technologies to keep the service running smoothly. Players can manage Cookies through their browser settings. Please note that disabling Cookies may limit some functions of the website.
4.1 Essential Cookies
These Cookies are required for the website to function properly and cannot be disabled. They include login sessions, security tokens and preference settings.
4.2 Analytics Cookies
We use analytics Cookies to understand how players browse the website. Data from these Cookies is stored as aggregated data to protect privacy.
Data Retention and Security
m9aisa protects players' personal data with SSL encryption and up-to-date server security technologies. We work to ensure that no data can be accessed by anyone who is not authorised to do so.
5.1 Data Retention Period
A player's personal information is kept for as long as their account exists. After the account is closed, we may continue to retain it for a set period to meet legal requirements and maintain financial transaction records.
5.2 Technical Security Measures
- SSL / TLS encryption — all data transmissions are encrypted
- Firewall and intrusion detection systems
- Advanced encryption methods for payment data
- Least Privilege staff access control policy
5.3 Data Breach Prevention
If a data breach occurs, m9aisa will immediately investigate the incident and notify affected players as quickly as possible. Additional protective measures will also be put in place right away.
Players' Privacy Rights
Every player at m9aisa has the following rights regarding their personal information.
Right to Access
You can request to view the personal information m9aisa holds about you.
Right to Correct
You can request corrections to any personal information that is inaccurate or incomplete.
Right to Delete
You can request deletion of personal information that no longer needs to be kept, where there is no legal requirement to retain it.
Right to Restrict
You can request that we limit how we process your personal information in certain cases.
Right to Export
You can request a copy of your personal information in a readable digital format.
Right to Object
You can opt out of promotional communications or object to data processing that serves no legitimate historical purpose.
To exercise any of the rights above, contact us at [email protected]. We will respond to your request within a reasonable time from the date it is received.
Protection of Those Under 21
m9aisa's services are intended for players aged 21 and above only. We have age verification measures in place at account registration to prevent anyone under 21 from accessing and playing.
If we become aware that someone under 21 is using our website, we will immediately delete their personal information and close their account. If you know of such a case, please inform us at [email protected].
Policy Updates
m9aisa may amend this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, players will be notified in advance via their registered email address.
Continuing to use the website after a policy update will be taken as acceptance of the revised policy. We recommend checking this page regularly.
Contact Us About Privacy
For any questions about your personal information or to submit a privacy rights request, you can reach m9aisa's support team directly.
- Email: [email protected]
- Live Chat: 24/7 — available in Burmese
We will respond to your privacy enquiry as quickly as possible.